At Impact, we know workforce management is about people. Whether you’re a floor manager or an executive, everyone deserves the same respect and opportunity. That’s how we approach workforce management. It’s about treating every person, regardless of their role, with equal care. No one is just a number.
We focus on supporting employees, making sure they have access to career paths and management that’s there when needed. We’re not just here to fill positions. We’re here to help people succeed at work and feel like they belong. And when we do that, businesses thrive. Why? Because employees who feel supported are more engaged and productive. It really is a win-win solution. Let me show you why.
Workforce management should elevate the employee lifecycle.
Human-centric work experiences are at the heart of everything we do. It doesn’t matter if someone is working in an entry-level role or in the C-suite — everyone deserves the same level of support and access to career growth. Our end-to-end workforce management solutions address key challenges in contingent staffing, such as high turnover, lack of engagement, and burnout.
- Staffing: We provide quality direct sourcing, ensuring that the right talent is placed in the right roles at the right time. These staffing solutions minimize turnover and ensure employees are well-matched to roles that fit their skills and career aspirations.
- Benefits: By merging employee retention strategies with staff augmentation services, our Core2 program provides contingent workers with the stability and recognition they need to thrive. Offering robust benefits not only makes workers feel valued but also improves retention rates. Employees are more likely to stay with a company that invests in their well-being and future.
- On-site management: With a dedicated operations manager at the client’s location, we ensure that employees have consistent, hands-on support. These managers oversee day-to-day operations, fostering engagement and resolving any issues that may arise.
By focusing on these core aspects, Impact elevates the employee experience while also driving better outcomes for businesses. In sectors like manufacturing, call centers, and distribution, where unplanned turnover can disrupt operations and tarnish employer brands, this end-to-end support creates resilience and stability. Most importantly, they enable humans to work as humans.
Workforce management technology should enhance human connections.
It’s important to recognize that while human-centric experiences are critical, technology is the engine that makes them scalable and efficient. Here’s how we use technology to create more space for human interactions in the workplace:
- Clarity for business intelligence: Our proprietary tool, Clarity, provides daily insights into employee metrics, enabling our clients to stay informed about what’s happening in real time. This removes the traditional lag that exists between collecting data and acting on it, allowing for quicker, more effective decision-making.
- Pulse groups and surveys: We also use technology to give employees a voice. We create pulse groups and conduct surveys to gather feedback on the ground level, and we use technology to aggregate and analyze responses so that we can address feedback quickly and effectively. The people doing the work every day know what’s working and what isn’t, and by acting on their feedback, we help our clients make informed decisions that improve employee retention and productivity.
Human-centric workforce management is good for business.
A human-centric approach to workforce management isn’t just about PR and employer branding — it’s about driving results. Here are a few we’ve helped clients achieve:
- Retention: Employees who feel supported are more likely to stay with a company long-term, reducing turnover and the associated costs of hiring and training new staff.
- Productivity: Engaged employees are more productive and more willing to go the extra mile because they feel their contributions are recognized and appreciated.
- Strategic Focus: By managing the human side of workforce engagement for our clients, we allow them to focus on their core business objectives, making them more competitive in their industries.
I know. Employee engagement initiatives and human-centered work experiences can seem superfluous when you’re looking at the bottom line. But the ripple effects of burnout are expensive.
And the benefits of happy employees are worth the investment. In fact, our human-centric workforce solutions saved a client over $1 million by reducing turnover and administrative burdens. Like I said … it’s a win-win.
Tips for human-centric workforce management:
If you’re a workforce management leader looking to improve human interactions and engagement in your workforce, here are three tips I want to leave you with:
- Listen before acting. Too often, leaders try to solve problems they don’t fully understand. Take the time to sit back and listen to your employees. Surveys, focus groups, and one-on-one conversations are invaluable tools to identify what’s working — or what’s not.
- Communicate your intentions: Once you’ve identified areas for improvement, make sure your employees know what you’re working on. Transparency is key to maintaining trust, especially when making changes that impact the workforce.
- Execute and follow through: High-level discussions about improving workplace culture are important, but they must be backed by visible action. Show your employees that you’re committed to making meaningful changes by communicating progress and holding your leadership accountable for delivering on promises.
Workforce management made human with Impact
Prioritizing people is the right thing to do. It’s good for employees, and it’s just as good for the companies they support. Human-centric work experiences are the foundation for building engaged, productive, and loyal workforces. Businesses that embrace the human element of workforce management are ultimately more successful in the long run, as they foster a culture that values both people and performance. At Impact, our purpose and passion lies in helping you balance business objectives with meaningful employee support — because when people thrive, businesses thrive.